Business



Certified Professional Secretary (CPS) Examination and Certified Administrative Professional (CAP) Examination Review for Office Administration, 5/E
Betty L. Schroeder, Northern Illinois University
Diane Routhier Graf, Transformation Dynamics

ISBN-10: 0131145517
ISBN-13: 9780131145511

Publisher: Prentice Hall
Copyright: 2005
Format: Paper; 460 pp
Published: 04/29/2004

Suggested retail price: $95.80
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New 5th Edition!   The Certified Professional Secretary (CPS®) Examination Review Series provides valuable assistance to anyone preparing for the CPS Examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series produced in conjunction with the International Association of Administrative Professionals (IAAP™). The format of each manual in the Series guides administrative professionals in effective study techniques.

NEW—Online eLearning Format for CPS and CAP Examination Review—Includes all material found in Parts 1-3 of the CPS and CAP Examination Review Series plus assessment feedback.

~Enables students to utilize the latest technology when studying for their exams.

NEW—“Checkpoint” sections.

~Offers students practice as they work through new material.

 

Content based on the current CPS Examination Review Guide published by the IAAP™.

~Provides students with outlines, text, and sample questions to acquaint candidates with the current CPS Exam, giving intelligent preparation.

Comprehensive chapter format—Provides an Overview, Text Outline, Illustrations, Review Questions with Solutions, a Term Review, and Glossaries.

~Aids students in understanding the chapter by outlining its contents, enhances explanations given in the text, helps in retaining basic concepts, and offers practice with realistic exam-type questions.

Self-Study Guide for each manual—Enhances material presented in the review.

~Helps students research and build their own information bank; aids instructors in accelerated, short-term group projects.

   

 

Preface

Section One

Records Management

Chapter 1Filing Systems

Chapter 2 File Management

Chapter 3 Filing rules and Standards

Section Two

Communication

Chapter 4 Verbal Communication: Fundamentals

Chapter 5 Verbal Communication: Professional Communication Applications

Chapter 6 Research and Reference Materials

Chapter 7 Composing and Editing Written Communication

Chapter 8 Writing Business Documents

Chapter 9 Producing Documents in Final Format

Chapter 10 Information Distribution

Chapter 11 Rules of Grammar

Chapter 12 Business Etiquette

Practice Exam

Solutions to Practice Exam

Glossary

Index

 

 

 

Professional certification opens opportunities for career advancement.

The Certified Professional Secretary (CPS®) and the Certified Administrative Professional (CAP®) Examination Review Series provides valuable assistance to anyone preparing for the CPS and CAP Examinations. The Series focuses on key topics test-takers must know in order to pass the exams. It is the only examination preparation series produced in conjunction with the International Association of Administrative Professionals® (IAAP®).

Take the next step toward increasing your confidence and earning respect from your employers and peers.

These books are designed to help you prepare for the new test outline to be offered beginning November 2004.

The Series guides effective study techniques:
  • Key examples are emphasized.
  • Difficult concepts are illustrated.
  • New Feature: "Checkpoint" sections within each chapter offer practice as readers work through new material.
  • "For Your Review," end-of-chapter, exam-like questions offer you a chance to assess your own performance on the exam.
  • Term review, with text page references, reinforces essential vocabulary.
  • Glossaries at the end of each book provide accessible reference.
  • A comprehensive practice exam simulates the testing environment and provides even more practice.
NEW!

You can also purchase all three books in an interactive online format that includes all material found in the CPS and CAP Examination Series texts plus automated assessment feedback. Learn more by visiting www.prenhall.com

View a Sample Chapter PDF:

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