Allied Health

For use as a core text in high school medical clerical classes, proprietary schools and community college courses.

An introduction for the medical clerical worker, this text not only teaches an overview of information needed, but also introduces students to the opportunities to branch out into allied fields, including medical records and billing. Concise and well-written, this text focuses on front office administrative training; and is up-to-date with regulations and technology. It includes updated insurance forms, procedures, and codes, as well as diagnostic testing to prepare students for the ever-changing health care environment.

• NEW - Updated information on certification programs.

  • Gives students the necessary information needed to be certified.

• NEW - Added explanation of legal terms.

  • Shows students the increasing importance of medico-legal issues.

• NEW - Emphasis on ethical issues—Including confidentiality of patient information.

  • Provides students with information regarding this critical topic.

• NEW - Real Life Scenarios —Featured in most of the eighteen chapters.

  • Gives students the chance to discuss realistic, on-the-job situations.

• NEW - Updated information—Includes the newer modes of communication such as electronic transmissions.

  • Presents students with the chance to see these new modes of communication and their uses in the medical office.

• NEW - Current information on handling medical records.

  • Provides students with the information they will need in their future careers, making them aware of the latest changes in the field.

• NEW - Updated pharmacology information and expanded section on diagnostic testing.

  • Shows students that the medical office is a dynamic environment with continual challenges.

• NEW - Emphasis on safety concerns.

  • Enhances students' knowledge about this important issue.

• Clear, concise language—Contains carefully defined vocabulary at the beginning of each chapter.

  • Presents students with language that is not too technical or overwhelming.

• End-of-chapter questions.

  • Provide students with the opportunity to practice what they have learned.

• Instructor's Guide.

  • Gives instructors a valuable resource for curriculum support.

• Updated information on certification programs.

  • Gives students the necessary information needed to be certified.

• Added explanation of legal terms.

  • Shows students the increasing importance of medico-legal issues.

• Emphasis on ethical issues—Including confidentiality of patient information.

  • Provides students with information regarding this critical topic.

• Real Life Scenarios —Featured in most of the eighteen chapters.

  • Gives students the chance to discuss realistic, on-the-job situations.

• Updated information—Includes the newer modes of communication such as electronic transmissions.

  • Presents students with the chance to see these new modes of communication and their uses in the medical office.

• Current information on handling medical records.

  • Provides students with the information they will need in their future careers, making them aware of the latest changes in the field.

• Updated pharmacology information and expanded section on diagnostic testing.

  • Shows students that the medical office is a dynamic environment with continual challenges.

• Emphasis on safety concerns.

  • Enhances students' knowledge about this important issue.

(NOTE: Each chapter contains Vocabulary, Objectives, and Learning Activities.)

 1. Introduction to Being a Medical Clerical Worker.


 2. Medical Ethics and Legal Responsibilities.


 3. Medical Terminology.


 4. Safety and Emergency Care.


 5. The Human Body in Health and Disease.


 6. Dealing Successfully with Patients and Coworkers.


 7. Reception Techniques.


 8. Written Communications.


 9. The Patient's Record.


10. Understanding Medication Orders.


11. Diagnostic Testing.


12. Medical Office Information Technology.


13. Health Insurance.


14. Daily Financial Responsibilities: Bookkeeping.


15. Daily Financial Responsibilities: Billing and Collection.


16. Daily Financial Responsibilities: Banking Procedures.


17. Office Maintenance and Management.


18. Finding the Right Job.

Introduction to Medical Office Administration (Medical Office Administration)
Administrative Medical Assisting (Medical Assisting)

Jacquelyn Marshall, BA, MT, MA, has been a health care worker, serving as a clinical laboratory scientist, for over twenty years. Ms. Marshall has also served as a science curriculum writer/consultant and has developed Model Curriculum Standards for Vocational Health Occupations throughout California. She has also taught vocational health care courses after receiving a teaching credential. Ms. Marshall currently is a freelance medical writer and is author of eight textbooks. She has also developed several instructor's guides and has edited and contributed to three medical series.

Being A Medical Clerical Worker is an ideal resource becoming a medical clerical worker in today's ever changing health care environment. The Third Edition has been revised and updated to include the latest information, while retaining an emphasis on the safety, ethical and legal considerations that all medical clerical workers must understand. This is a current and complete reference for individuals interested in the varied opportunities available for today's medical clerical worker.

Features Include:

• Over 100 new vocabulary entries
• Expanded certification information
• Expanded legal and ethical information
• Information about HIPPA regulations
• Critical Thinking Exercises in most chapter based on real-life scenarios in the workplace
• Updated learning activities
• Expanded safety procedures
• Updated information about computerization in the workplace
• Expanded descriptions about latest medical office information technology
• Revised diagnostic testing section
• Updated health insurance information

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.