Prentice Hall

Business



Knowledge Management and KM Software Package
Irma Becerra-Fernandez, Florida International University
Avelino Gonzalez, University of Central Florida
Rajiv Sabherwal, University of Missouri at St. Louis

ISBN-10: 0131099310
ISBN-13: 9780131099319

Publisher: Prentice Hall
Copyright: 2004
Format: Kit/Package/ShrinkWrap
Published: 10/29/2003

Suggested retail price: $168.00
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For graduate-level courses in Knowledge Management and Decision Support Systems.

This 17 chapter, brand new text presents a multiperspective approach to KM (Knowledge Management): it spans electrical engineering, artificial intelligence, information systems, and business. Comprehensive yet clearly and concisely written, Knowledge Management is simultaneously strong in managerial, technical, and systemic aspects of KM, providing students with the right combination of theory, technology, and solutions.


  • NEW - Balanced approach—Combines theoretical issues with the underpinning technologies and resulting systems.

    • Enables students to comprehensively understand knowledge management.

  • NEW - Detailed case studies.

    • Provides students with examples about the implementation of KM systems at different organizations.

  • NEW - The latest developments in the field—Includes the current academic literature in this area.

    • Ensures instructors that they are using the most up-to-date and comprehensive KM book available on the market.

  • NEW - Examples and vignettes.

    • Illustrates for students the concepts, processes, technologies, and systems.

  • NEW - Companion CD-ROM.

    • Provides students with a technological tool that illustrates the KM systems described in chapters 13-16.

  • Balanced approach—Combines theoretical issues with the underpinning technologies and resulting systems.

    • Enables students to comprehensively understand knowledge management.

  • Detailed case studies.

    • Provides students with examples about the implementation of KM systems at different organizations.

  • The latest developments in the field—Includes the current academic literature in this area.

    • Ensures instructors that they are using the most up-to-date and comprehensive KM book available on the market.

  • Examples and vignettes.

    • Illustrates for students the concepts, processes, technologies, and systems.

  • Companion CD-ROM.

    • Provides students with a technological tool that illustrates the KM systems described in chapters 13-16.

I. PRINCIPLES OF KNOWLEDGE MANAGEMENT.

 1. Introducing Knowledge Management.

 2. The Nature of Knowledge.

 3. Knowledge Management Solutions.

 4. Organizational Impacts of Knowledge Management.

 5. Factors Influencing Knowledge Management.

 6. Knowledge Management Assessment of an Organization.

II. TECHNOLOGIES FOR KNOWLEDGE MANAGEMENT.

 7. Technologies to Manage Knowledge: Artificial Intelligence.

 8. Preserving and Applying Human Expertise: Knowledge-Based Systems.

 9. Using Past History Explicitly as Knowledge: Case-Based Systems.

10. Knowledge Elicitation—Converting Tacit Knowledge to Explicit.

11. The Computer as a Medium for Sharing Knowledge.

12. Discovering New Knowledge—Data Mining.

III. KNOWLEDGE MANAGEMENT SYSTEMS.

13. Knowledge Discovery: Systems that Create Knowledge.

14. Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge.

15. Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge.

16. Knowledge Application Systems: Systems that Utilize Knowledge.

IV. THE FUTURE OF KNOWLEDGE MANAGEMENT.

Epilogue. The Future of Knowledge Management.

Appendix A: Basic Computer Networks.

Glossary.

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