Cyberjustice: Online Dispute Resolution (ODR) for E-Commerce
Lucille M. Ponte, Bentley College and McCallum Graduate School of Business
Thomas D. Cavenagh, North Central College

ISBN-10: 0130986364
ISBN-13: 9780130986368

Publisher: Prentice Hall
Copyright: 2005
Format: Cloth Bound w/CD-ROM; 192 pp
Published: 07/01/2004

Suggested retail price: $67.80
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For courses in Legal Concepts for Paralegals, and for use as a supplement in undergraduate/graduate courses in business law, marketing, e-commerce, and information technology.

With no uniform laws or court systems in the global marketplace of the online world, e-businesses and their customers are looking for dispute resolutions options that reflect the speed and convenience of the Web. This interactive text provides a concise and easy-to-understand overview of the cutting edge topic of Online Dispute Resolutions (ODR) that can be used as a supplement to a wide range of courses.

  • Student CD-ROM packaged with book.

    • Provides students with forms for designing other forms and materials for exercises.

  • Chapter-opening lists of FAQs—Frequently asked questions.

    • Provides and guides students through a good outline of the ODR issues and concepts that will be addressed in each chapter.

  • Key cases—Feature excerpts of important court and administrative decisions that illuminate major conflict resolution issues in each chapter.

    • Improves students critical analysis and reasoning skills. Allows instructors to present a legal framework for ODR standards and issues.

  • ODR in the Digital Era boxed sections—Highlights real-world examples of ODR use in the resolution of e-commerce conflicts, in every chapter.

    • Engages students interest, and illustrates how ODR concepts play out in actual online practice.

  • Quick Clicks interactive Web-based assignments.

    • Gives students the opportunity to apply chapter topics for class discussion or research projects.

  • Chapter-end summaries—ODR Bytes.

    • Offers managers tips and practical suggestions on ODR use drawn from chapter content—while summarizing the main issues and concepts discussed.

  • ODR Bookmarks —Consist of a convenient list of current ODR entities with their URLs that were discussed in each chapter.

    • Encourages students in further online exploration and inquiry.

  • Selected ODR Bibliography —Lists the books, reports, and articles that are major sources for material and concepts in each chapter.

    • Facilitates both classroom discussion and student/instructor research efforts.

(NOTE: Each chapter concludes with ODR Bytes, ODR Bookmarks, and a Selected ODR Bibliography.)

1. E-Commerce Disputes and the Global Web.


2. Understanding Online Dispute Resolution.


3. Online Negotiation.


4. Online Mediation.


5. Online Arbitration.


6. Online Jury Proceedings.


7. Online Dispute Resolution System Design.


8. The Future of ODR.

"This book is an exciting addition to the literature on both ADR and the whole world of the Internet. The authors have put together a comprehensive study of a topic that is largely unknown and uncovered even in the advanced ADR and negotiation courses." — Lucy Katz, Fairfield University

"The authors have an easy to read and easy to follow style. It is clear that the authors understand dispute resolution generally, because they explain it so well. Particularly good are the discussions of the advantages and disadvantages found in several chapters." — Judith Stilz Ogden, Partner, National Legal Information Services

Lucille M. Ponte, J.D., is Associate Professor of Law at Bentley College in Waltham, Massachusetts, where she teaches and writes extensively in the areas of online dispute resolution (ODR), alternative dispute resolution (ADR), cyberlaw, workplace privacy, gender issues in education and employment, and the legal environment of business, She has received eleven Bentley College publication awards and two federal courts have cited her ADR scholarship in their decisions. She currently serves as an arbitrator for National Association of Securities Dealers. She is the editor of the ADR in Business newsletter and serves on the Editorial Board of the Business Law Review (North Atlantic edition). Prof. Ponte, along with Prof. Cavenagh, cofounded and served as co-chairs of the Alternative Dispute Resolution (ADR) in Business section of the National Academy of Legal Studies in Business. She is the recipient of a 1994 Bentley College Innovation in ,Teaching Award for her course work in the dispute resolution field and was selected as a national finalist in the 2003 Charles M. Hewitt Master Teacher Competition for her use of actors in a live mock arbitration. She has been a licensed attorney in Massachusetts since 1983. She formerly worked as in-house counsel for Apollo Computer, Inc., Codex-Motorola, Massachusetts Bay Transportation Authority, and the U.S. Department of Transportation in Washington, D.C. She holds a Bachelor of Arts in Political Science/Law and justice from the University of Massachusetts at Boston and a Juris Doctor from the New England School of Law, where she participated as a Case and Note Editor for the New England Law Review.

Thomas D. Cavenagh, J.D., is Professor of Business Law and Conflict Resolution and Chair of the Department of Management and Marketing at North Central College in Naperville, Illinois. In addition, he is the founder of and directs the North Central College Dispute Resolution Center. He graduated from Trinity College with a B.A. in religion and philosophy, magna cum laude. His I.D. is from DePaul University College of Law. He is the author of Business Dispute Resolution: Best Practices, System Design and Case Management, and the coauthor of Alternative Dispute Resolution for Business. He has chaired the Illinois State Bar Association Section Council on Alternative Dispute Resolution and has been widely published in a variety of professional journals, including Mediation Quarterly. He is the recipient of the North Central College Dissinger Prize for Faculty Scholarship and the North Central College Clarence F Dissinger Distinguished Teaching and Service Award as well as the Academy of Legal Studies in Business Charles Hewitt Master Teacher Award.

E-businesses and their customers are looking for dispute resolution options that reflect the speed and convenience of the Web. E-commerce professionals are turning to online dispute resolution (ODRJ to manage their online conflicts fairly, efficiently, and effectively. CyberJustice provides an interesting and informative overview of this rapidly-emerging field, suitable for use by business students, e-commerce managers and entrepreneurs, and dispute resolution professionals.

View a Sample Chapter PDF:

  • VersusLaw Access Code Card
    Ponte & Cavenagh
    © 2005 | Prentice Hall | Access Code Card | Not Yet Published
    ISBN-10: 0131724657 | ISBN-13: 9780131724655


  • VersusLaw Access Code Card
    Ponte & Cavenagh
    © 2005 | Prentice Hall | Access Code Card | Not Yet Published
    ISBN-10: 0131724657 | ISBN-13: 9780131724655


  • VersusLaw Access Code Card
    Ponte & Cavenagh
    © 2005 | Prentice Hall | Access Code Card | Not Yet Published
    ISBN-10: 0131724657 | ISBN-13: 9780131724655


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